Customer questions, answered in their language.

One inbox for chat, WhatsApp, Instagram, Telegram and email. The AI answers routine questions and hands the rest to your team, with the conversation and a summary.

  • Fixed monthly price, no surprise bills
  • Your data hosted in the EU
  • Monthly, no annual contract
  • Real people in support
  • DE · EN · RU · UK · RO · IT and more

The demo uses a fictional coffee shop and sample answers. Customer workspaces run separately at app.halvista.com.

Loading chat…

A fictional shop. Real interactions. Try a question before sharing your email.

Integrations

WhatsApp · Instagram · Telegram · Email · Website chat · WooCommerce

Coming soon: Shopify · Altegio · DHL tracking · Make · n8n · API

For example: stores, salons and appointment-based services.

Integrations

From scattered questions to a clear inbox.

The assistant handles the questions it knows. Your team sees the conversation, its sources and the next step when it takes over.

Questions, everywhere

Where is my order?

Do you ship to Austria?

My coffee arrived damaged.

Can I change my subscription?

One place to see what needs you

Shipping question · AI answered
Delivery to Austria · AI answered
Damaged package · Lena is helping
Subscription change · Needs a person

Built for the questions you get every day.

Online shops: “Where is my order?”

Most messages ask about an order, a delivery or a return. With WooCommerce connected, the AI looks up the order status in your shop and answers in the customer’s language.

  • WooCommerce: live order status
  • Shipping, returns and product questions from your policies
  • Shopify coming soon
  • DHL tracking in the answer coming soon
Shops with WooCommerce

Salons: an admin at night and on weekends

Clients write on Instagram and WhatsApp late in the evening or on Sunday. Halvista answers in four languages from your price list and takes the booking request.

  • Prices only from your confirmed price list
  • A reply from your phone pauses the AI
  • Booking straight into Altegio in progress; until then your team confirms the time
How it works for salons

We label what is live and what is still coming. Before you start, we confirm which channels and systems we connect for you. Integrations

Your shop, in three steps.

Actual Nordlicht Coffee demo workspace: Add the knowledge you trust.

Start with your website, a document or a short answer. Review exactly what the assistant can use.

Open demo workspace

The answer is useful. The control stays yours.

Choose a tone, define when to hand over, and keep private notes for your team. AI answers are always labelled. A source is one click away.

Explore the assistant settings
Muted walkthrough · demo data

The questions you could answer next.

See repeated questions the assistant could not resolve. Write an answer once and add it to your knowledge base.

Explore knowledge gaps
Actual Nordlicht Coffee demo workspace

What could routine questions be costing you?

An estimate you can change. No promise about your future results.

Hours = conversations × routine share × minutes ÷ 60. Value = hours × hourly cost. The routine share is your assumption, not a measured AI resolution rate.

Estimated capacity released

40 hours / month €1,000 estimated value / month

Minus the matching plan (€149): €851

One conversation, wherever it starts.

Website chat, WhatsApp, Instagram, Telegram and email in one inbox. WooCommerce order status is live; Shopify is coming soon.

WidgetWhatsAppInstagramTelegramEmailShopifyWooCommerce
Which channels we connect for you is confirmed before you start.

Your customers’ data stays in the EU.

A short summary for your data protection check. Ask us for the documents before you connect a channel.

  • EU hosting Conversations and customer data are stored on servers in the EU.
  • AI in the EU AI requests are processed by providers in the EU.
  • GDPR A data processing agreement (AVV / DPA) and the list of subprocessors, including the AI provider and where it processes data, are available on request.
  • AI transparency Answers written by AI are labelled for your customers, as Art. 50 of the EU AI Act requires. Your team can take over any conversation.
  • Invoices Issued by A&D Media und Data GbR, Berlin, Germany.
Security details

Two plans. A fixed price. No surprise bills.

Prices for businesses, net plus VAT. Billed monthly, no annual contract. Every plan includes all channels, the AI assistant and every integration we offer.

Start

€59 / month · plus VAT

  • Up to 300 conversations a month
  • Up to 2 team members
Request this plan

Business

€149 / month · plus VAT

  • Up to 1,500 conversations a month
  • Unlimited team members
Request this plan

On request

from €299 / month · plus VAT

  • Up to 5,000 conversations a month
  • For larger teams; we agree the details together
Ask for an offer

The same in every plan

  • All channels: website chat, WhatsApp, Instagram, Telegram and email
  • AI answers in your customers’ languages, always labelled as AI
  • All integrations, such as WooCommerce order status, at no extra charge
  • Handover to your team with a summary, reports and knowledge gaps
  • Support from people on our team

Above the limit

No surcharge. The AI keeps writing replies, but as drafts your team sends with one click, and we suggest the larger plan. You decide whether to switch.

Terms in short

  • The first month is paid. There is no free trial; the public demo shows how it works.
  • Cancel at any time, effective at the end of the month you have paid for.
  • Monthly billing, no annual contract, no minimum term.
  • For businesses only. All prices are net, plus VAT.

WhatsApp fees are paid by you directly to Meta, in your own WhatsApp account; Halvista does not resell them. Meta rates

How we start

You do not need to change your shop, your booking system or your phone numbers. We start carefully, with your team in control.

  1. Day 1 Connect. In a short call we connect your channels and your shop or booking system, and load your knowledge: website, FAQ, price list.
  2. Week 1 Drafts. The AI writes replies as drafts. Your team checks and sends them with one click, and we adjust tone and rules together.
  3. Then Live. You choose the topics the AI answers on its own. Everything else goes to your team with a summary.
Talk to us about your start

We set it up for you

Optional. You can also connect everything yourself.

€190 One channel and one system
For example WhatsApp with WooCommerce, or Instagram with your booking system.
€490 Complex setup
Several systems, an HTTP/OpenAPI connection or a CRM.

One-time, plus VAT. Scope and timing are agreed in writing before you pay.

Invoices are issued by A&D Media und Data GbR, Berlin (VAT ID DE460408636).

Request setup

A few questions, answered.

What can I try here?

Explore a fictional coffee shop, ask the demo assistant questions, and open the workspace. The demo uses fictional data only.

What happens when the assistant does not know?

It says so and offers a handoff. The demo includes both a sourced answer and a question that needs a person.

Can my team take over?

Yes. In the demo inbox, choose Take over. The assistant pauses while you reply. You can add a private note or return the conversation to AI.

Which languages are included?

The interface is available in English and German. The assistant replies in the customer’s language, for example German, English, Russian, Ukrainian, Romanian or Italian. We check your languages with you in the drafts week.

Can I use my existing knowledge?

Yes: website sources, PDFs, notes and questions with answers. In the demo, indexing is simulated.

Where will customer data be stored?

On servers in the EU. A data processing agreement (AVV / DPA) and the list of subprocessors, including the AI provider and where it processes data, are available on request.

How much does it cost?

Start €59 per month for up to 300 conversations and 2 team members; Business €149 for up to 1,500 conversations and unlimited team members; larger volumes on request from €299. All prices plus VAT, billed monthly, no annual contract. Every plan has the same features. Setup by us is optional: €190 or €490 once.

Who issues the invoice?

A&D Media und Data GbR, Berlin, VAT ID DE460408636. Prices exclude VAT.

Will this demo charge me or send email?

No. Billing, invitations and contact requests are local demonstrations. You will see a confirmation that nothing was charged or sent.

Can I install the widget now?

You can test the local widget on the included host pages. Production domain, delivery URL and channel authorization still need to be configured.

Talk to us about your shop or salon.

Tell us where your customers write and which system you use. A person from our team answers by email.

Write to us Email: info@halvista.com Try the demo